Senior Manager, Retail Facilities
Warby Parker
Warby Parker is searching for an organized, hardworking Senior Manager of Retail Facilities with experience overseeing multi-unit retail locations. Based out of our New York HQ, this individual will lead the Retail Facilities team, manage all store requests, track budgets, inspect the quality of work by third-party vendors, and maintain regular communication with stores and retail field leadership. This job is for someone with a genuine passion for people, systems, and problem solving. Sound right up your alley? Keep reading!
What you’ll do:
- Respond to all of the Retail team’s requests and ensure smooth, safe store operations across all locations
- Work diligently to ensure all retail locations remain open and fully operational, with minimal downtime. Address and resolve facilities-related issues that could disrupt business operations, supporting a smooth customer experience.
- Oversee the regular maintenance, repairs, and inspections of all retail stores, ensuring that all systems (mechanical, electrical, plumbing, etc.) function properly. Possess working knowledge and familiarity with the various HVAC systems typically found in retail stores.
- Manage the CMMS (Computerized Maintenance Management Software), including receiving work requests, assigning work orders, entering system data, providing the overall system administration, and staying up to date with new functionalities and system enhancements
- Manage our annual refresh program, which can range from cosmetic updates to store remodels, in partnership with the Store Design and Construction teams (while also maintaining budget spend)
- Own our new store opening warranty program in collaboration with general contractors, stores, and the Retail Operations team
- Create a centralized repository for store fixtures, assets, parts, etc. for ease of repair and awareness of age
- Manage and develop a direct report that supports everyday operations and facilities management
- Lead all aspects of project implementation, including communication with external vendors
- Remain available to support retail field working hours (inclusive of evening and weekends for emergency work orders)
Who you are:
- Backed by 8+ years of relevant work experience in the retail field
- Experienced in operating a maintenance management system (e.g., Service Channel)
- A self-starter who is detail-oriented and metrics-driven
- Comfortable working in a fast-paced environment
- A proactive worker with strong organizational, follow-up, and time management skills
- Able to predict trends and react (with lightning speed!)
- Someone who embraces and enjoys change
- An overall energetic individual who loves interacting with people
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
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About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
