Interplay's portfolio companies employ thousands of people and are actively hiring.

Sales Team Lead (Customer Success)



Customer Service, Sales & Business Development
Posted on Friday, July 14, 2023

👋 About Us

At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools, and a fast, stable internet connection!

The Role
We are looking for a smart, creative, and ambitious individual to help us achieve our goals. As a Sales/CS Team Lead, you’ll be leading a team of Customer Success Representatives to grow The/Studio’s customer base and provide the best customer experience. You’ll play a key role in building our team and helping us set, drive, and execute on our ambitious revenue goals.

This position is 100% remote from anywhere in the world.

What You’ll Do:

  • Lead a team of Customer Success Representatives and set the tone by fostering a culture of excellence, hard work, creativity, and accountability.
  • Analyze the team's productivity and quality, and identify areas for improvement to ensure that targets are met.
  • Recommend and execute initiatives to improve the team's performance, while ensuring you build on each Customer Success Representative’s unique strengths.
  • Handle escalations and resolve our most challenging and complex problems.
  • Manage special projects to help our most valuable customers and unlock growth.
  • Work closely with our Senior Sales Manager to make sure KPIs and goals are met.
  • Plan and present reports on KPIs, strategy, and monthly initiatives to increase the market share.
  • Take ownership of The/Studio’s growth and do whatever it takes to get the job done.

What We’re Looking For:

  • At least 3 years of relevant experience in sales and customer service (chat, phone calls, emails) with experience in managing a team.
  • Strong sales background. Experience in full sales cycle, coaching sales teams at a growth stage B2B/B2C. Startup and E-Commerce experience is a plus.
  • Strong written and verbal skills in English.
  • A great motivator and a career champion that invests in coaching and development.
  • Self-starter. Resilient, optimistic, and possesses a growth mindset.
  • Solution-oriented and excellent customer handling skills.
  • Knowledge in CRM platforms and Google Suite is a plus.
  • Available to work US time
  • Must be ready to work remotely (own laptop/PC with at least 8GB RAM, own headset and webcam, fast and stable internet connection at home).

💡 The/Studio’s Company Values

👏 Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right
👏 Self-motivated with a meaningful reason to deliver excellence
👏 Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team
👏 Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
👏 Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment
👏 Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them
👏 Results-driven - focuses on achieving and exceeding measurable objectives

🔎 Our Typical Hiring Process

✔️ Submit an application. IMPORTANT: Please submit your resume/CV in English
✔️ Initial Chat with Global Recruiter
✔️ Hiring Manager Interview
✔️ Assessment/Case Study - if applicable
✔️ Final Interview
Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.

At The/Studio, we know that our Company's strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.