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Sales Team Lead (Customer Success)

The/Studio

The/Studio

Customer Service, Sales & Business Development
Remote
Posted on Friday, February 3, 2023

Who We Are
The/Studio (https://www.thestudio.com/) is a fast-growing start-up on a mission to create more equality in the world by empowering all individuals to pursue their entrepreneurial spirit. We connect businesses with the best factories, giving them easy access to reliable inventory and capability to easily design and manufacture inspiring products. Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent. We also have the rare distinction of being a profitable startup that has raised Silicon Valley capital.

We are looking to attract extremely intelligent, motivated people with massive aspirations to change the world by helping small businesses.

The Role
We are looking for a smart, creative, and ambitious individual to help us achieve our goals. As a Sales/CS Team Lead, you’ll be leading a team of Customer Success Representatives to grow The/Studio’s customer base and provide the best customer experience. You’ll play a key role in building our team and helping us set, drive, and execute on our ambitious revenue goals.

This position is 100% remote from anywhere in the world.

What You’ll Do:

  • Lead a team of Customer Success Representatives and set the tone by fostering a culture of excellence, hard work, creativity, and accountability.
  • Analyze the team's productivity and quality, and identify areas for improvement to ensure that targets are met.
  • Recommend and execute initiatives to improve the team's performance, while ensuring you build on each Customer Success Representative’s unique strengths.
  • Handle escalations and resolve our most challenging and complex problems.
  • Manage special projects to help our most valuable customers and unlock growth.
  • Work closely with our Senior Sales Manager to make sure KPIs and goals are met.
  • Plan and present reports on KPIs, strategy, and monthly initiatives to increase the market share.
  • Take ownership of The/Studio’s growth and do whatever it takes to get the job done.

What We’re Looking For:

  • At least 3 years of relevant experience in sales and customer service (chat, phone calls, emails) with experience in managing a team.
  • Strong sales background. Experience in full sales cycle, coaching sales teams at a growth stage B2B/B2C. Startup and E-Commerce experience is a plus.
  • Strong written and verbal skills in English.
  • A great motivator and a career champion that invests in coaching and development.
  • Self-starter. Resilient, optimistic, and possesses a growth mindset.
  • Solution-oriented and excellent customer handling skills.
  • Knowledge in CRM platforms and Google Suite is a plus.
  • Available to work US time
  • Must be ready to work remotely (own laptop/PC with at least 8GB RAM, own headset and webcam, fast and stable internet connection at home).