About TemperPack

TemperPack is a rapidly growing company based in Richmond, Virginia and with locations in Las Vegas Nevada, and Holt Michigan. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products. The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain such as Styrofoam coolers. Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

Job Title: Sales Operations Specialist

Supervisor’s Title: SVP, Sales

Department: Sales

Location: Richmond, VA or Holt, MI

Job Description:

As Sales Operations Specialist at TemperPack, you will play a pivotal role in the success of the sales organization. The goal of sales operations is to identify and resolve friction in the sales process. Working closely with the Senior VP Sales and Account Management, you will be responsible for supporting the sales team and ensuring they have the tools and processes needed to succeed. You will troubleshoot process issues, maintain data integrity, and provide training to ensure that sales operations run smoothly. This role also involves collaborating across departments, including sales, operations, supply chain, customer success, and engineering to improve sales enablement, and provide value for our customers. The ideal candidate excels in project management, data analysis, and reporting, with a passion for driving change.

Essential Job Functions:

• Continuous sales operations process improvement through better use of CRM, LIMS, SRS and other tools to drive efficiency, improve hit rate and reduce sales cycle time.
• Effectively implement processes and procedures and drive a culture of systems discipline within the commercial team by monitoring process adoption and compliance.
• Collaborate with sales, customer success, legal, finance and engineering to lead various critical sales processes including contract development, negotiation of contract renewals, collaboration on pricing strategy, aggregating RFP responses, scoping testing and trial process.

• Analyze sales data from various inputs (CRM, ERP, QBR, NPS, to identify customer and market-led improvement opportunities with a solutions-oriented, continuous improvement mindset.
• Manage customer contracts and develop guidelines for renewal terms ensuring market competitiveness and maximum profitability.
• Engage in account initiatives to protect profitability, identifying targeted growth within assigned account base, and protecting against churn.
• Partner with marketing and sales team to build sales presentations and other tools to enable commercial excellence.
• Participate in customer visits and strategic meetings with assigned account customer base and sales team, with moderate customer engagement and responsibility.

Education and Experience:

• Bachelor’s degree in a related discipline preferred, or similar professional experience.
• 2-5 years of demonstrated experience in pre-sales activity in packaging industry or related field.
• Proficient in data analysis to interpret sales data to identify improvement opportunities.
• Excellent communication skills, with the ability to translate complex data into actionable insights.
• Motivated, creative, problem-solver that demonstrates critical thinking and resourcefulness.
• Superuser of Excel, ERP, CRM (preferably Salesforce)
• Consistency in words and actions that demonstrate the core values of teamwork and integrity.
• 25% travel to company and customer locations as needed.
• Experience with sustainable packaging solutions preferred.
• Customer Service and/or Sales background preferred.
• Project Management skills coupled with understanding of technical aspects of the business preferred
• Ability to present and influence across a wide range of audiences internally and externally.

Physical Requirements:

• Lift up to 15 pounds unassisted
• Prolonged periods of sitting at a desk and working on a computer

*Important notice:

At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires.

TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.

About TemperPack

TemperPack is a rapidly growing company based in Richmond, Virginia and with locations in Las Vegas Nevada, and Holt Michigan. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products. The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain such as Styrofoam coolers. Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

Job Title: Sales Operations Specialist

Supervisor’s Title: SVP, Sales

Department: Sales

Location: Richmond, VA

Job Description:

As Sales Operations Specialist at TemperPack, you will play a pivotal role in the success of the sales organization. The goal of sales operations is to identify and resolve friction in the sales process. Working closely with the Senior VP Sales and Account Management, you will be responsible for supporting the sales team and ensuring they have the tools and processes needed to succeed. You will troubleshoot process issues, maintain data integrity, and provide training to ensure that sales operations run smoothly. This role also involves collaborating across departments, including sales, operations, supply chain, customer success, and engineering to improve sales enablement, and provide value for our customers. The ideal candidate excels in project management, data analysis, and reporting, with a passion for driving change.

Essential Job Functions:

• Continuous sales operations process improvement through better use of CRM, LIMS, SRS and other tools to drive efficiency, improve hit rate and reduce sales cycle time.
• Effectively implement processes and procedures and drive a culture of systems discipline within the commercial team by monitoring process adoption and compliance.
• Collaborate with sales, customer success, legal, finance and engineering to lead various critical sales processes including contract development, negotiation of contract renewals, collaboration on pricing strategy, aggregating RFP responses, scoping testing and trial process.

• Analyze sales data from various inputs (CRM, ERP, QBR, NPS, to identify customer and market-led improvement opportunities with a solutions-oriented, continuous improvement mindset.
• Manage customer contracts and develop guidelines for renewal terms ensuring market competitiveness and maximum profitability.
• Engage in account initiatives to protect profitability, identifying targeted growth within assigned account base, and protecting against churn.
• Partner with marketing and sales team to build sales presentations and other tools to enable commercial excellence.
• Participate in customer visits and strategic meetings with assigned account customer base and sales team, with moderate customer engagement and responsibility.