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Contracting Operations Specialist



Bengaluru, Karnataka, India
Posted on Tuesday, November 21, 2023

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About Finance Operations

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.

About Contracting Operations (“K Ops”)

As part of the Third Party Engagements team, we created a brand new K Ops team in 2022. This function is instrumental in building an efficient supplier contracting process, reducing friction for business leaders, minimizing risk and increasing the velocity at which Stripe can engage key suppliers.

K Ops’ Mission: To drive agreements efficiently via appropriate channels, bringing structure to the overall contracting process in partnership with stakeholders, while providing a customized and guided user experience and effectively managing value and risk for Stripe

What you’ll do

We're looking for a K Ops Specialist to join our growing team. This individual will help us improve the user experience by processing and reviewing third party (supplier) contracting requests according to the following steps: 1) Intake FAQ: Answer initial questions and educate DRIs on the overall risk assessment and supplier contracting process, 2) Contract Preparation: Conduct initial review of contractual terms (or assemble appropriate Stripe templates) and prepare agreements for legal review according to defined guidelines 3) Partner with the business on Commercial Negotiations (if there is an opportunity for this) 4) Customer Service: Provide a DRI first, guided experience for all transactions.


  • Engage internal stakeholders (e.g., Legal, Sourcing, Third Party Risk, and Stripe Buyers/Business leaders) to prepare and drive contracts efficiently through the various stages of Stripe’s third party engagements process
  • Partner with internal teams such as Finance, Legal, Security and Sourcing to improve the collaboration between contracting and other functions, reducing Stripe’s risk and improving visibility into our processes
  • Utilize templates and fall back positions
  • Manage pre-assigned engagements within our Contract Lifecycle Management system (Agiloft)
  • Be responsible for end-to-end contract lifecycle management
  • Ability to understand commercial and legal language commonly used within commercial contracts, demonstrable ease with contractual language,strong attention to detail.
  • Partner with respective business contacts to solve user inquiries related to contracting and if needed troubleshoot as well.
  • Analyze our processes and instigate changes to help scale our operations and improve user experience
  • Analyze internal data to drive operational performance and and pull reporting from Agiloft to drive improvements
  • Work closely with other Stripe teams to assist with internal and external ad-hoc requests.
  • Be a part of building a brand-new team and operational culture for Stripe

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 8+ years of relevant experience on formulating and reviewing the end-to-end of contract lifecycle management with a degree in Law or relevant field.
  • Excellent communication and organizational skills, both written and verbal, with the ability to represent Stripe effectively by interfacing with and influencing experienced business leaders.
  • Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and make complex investigatory decisions

  • Ability to earn trust quickly and drive value for a critical function involving multiple stakeholders with the ability to stand behind opinions with sound reasoning

  • An operationally focused mindset, with a laser focus on efficiency and continuous improvement

  • Meticulous attention to detail coupled with a rigorous decision making process

  • Strong knowledge of gSuite tools, MS-Office products and experience working with/analyzing contracts

  • Independently analyze and evaluate information from various data sources to determine a course of action

  • Demonstrated experience partnering with cross-functional stakeholders

  • Demonstrated history of taking on various types of challenging projects and producing results

  • Solution-oriented mindset with enthusiasm for establishing best practice

  • Self-disciplined, diligent, proactive and detail oriented

You will also likely have (not required):

  • Knowledge in the fintech industry
  • The ability to be flexible and comfortable with changing requirements
  • A builder's mindset and a willingness to question assumptions and conventional wisdom
  • A passion for creating new systems and solving problems via infrastructure and automation
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

Office locations




Job type

Full time