Interplay's portfolio companies employ thousands of people and are actively hiring.

Licensed Clinical Care Manager (CCM) -- New York State



Customer Service
Posted on Thursday, August 24, 2023
Do you want to improve the lives of patients with opioid use disorder (OUD)? Join Ophelia and help patients get access to the evidence-based, high-quality medication for OUD (MOUD) they deserve.
When the x-waiver was still a requirement, fewer than 5% of eligible clinicians had one, and only 50% of waivered clinicians prescribed buprenorphine at all. While x waivers are no longer required, there is still an undeniable gap in providing MOUD to patients.
Ophelia wants to change that. We're looking for providers who are patient-centered, non-judgmental, and want to offer patients the treatment they need to stay well.
The Licensed Clinical Care Manager (CCM) is a critical part of our care team at Ophelia. As an Advanced Practice Practitioner, you will provide clinical care to stable patients receiving medication for opioid use disorder and a narrow suite of psych disorders (depression, anxiety, etc…).
You’ll work closely with prescribing clinicians, triage nurses, and administrative care coordinators to deliver compassionate, evidence-based treatment to patients with OUD.
The CCM offers non-judgmental, non-stigmatizing support for stable patients, acts as a liaison and advocate for them, and ensures patients receive appropriate care as their needs evolve. The CCM conducts follow up visits, induction check-in calls, and urine drug screen visits. If a patient requires more intensive or higher acuity care for a period, the CCM can escalate to the prescribing clinician or increase the cadence of visits.
The ideal candidate is a Nurse Practitioner or Physician Assistant who:
-- Has a passion for serving vulnerable populations, and;
-- Is interested in getting experience treating patients with OUD via telehealth in a supportive team
environment, and;
-- Is looking for full time work in a fast-paced, innovative start-up that puts patients first
No experience with MOUD is required for this role: we will teach you what you need to know!

In this role you will be responsible for:

  • Treatment Plans: collaborate with Prescribing Clinician (PC) to determine individualized treatment plans for patients; facilitate changes to treatment plans when patients are not improving as expected in consultation with the PC
  • Behavioral Interventions: use motivational interviewing, behavioral activation and other behavioral interventions as needed to motivate patients to remain in care and adherent to their treatment plan and conduct behavioral health / psych evals for the suite of psych services we treat (depression, anxiety, insomnia, etc.)
  • Monitor/Medication Management: systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, the effectiveness of treatment or complications; prepare prescription requests for the PC to approve
  • Ensure patients remain compliant with essential and recurring clinical tasks, including monthly completion of measurement based care assessments
  • Education: provide patient education on OUD and MOUD
  • Charting: Document all patient encounters in Ophelia’s EHR in a timely manner

Training and License Requirements

  • Nurse Practitioner or Physician's Assistant
  • Licensed in NY

Required Skills

  • Ability to provide patient-centered, non-judgmental, non-stigmatizing compassionate care
  • Demonstrated experience working with vulnerable or marginalized populations
  • Comfortable working with a diverse population of people 1-3+ years post-training experience
  • Proficient and comfortable working in a remote tele-health environment
  • Excited about working in an early-stage healthcare startup that is fast-paced and always evolving processes and technology to meet patient and clinician needs
  • Ability to independently manage a large panel of patients
  • Working knowledge of differential diagnosis of common substance use disorders
  • Basic knowledge of psychopharmacology for opioid use disorder
  • Demonstrated ability to collaborate and communicate effectively in a team setting
  • Ability to maintain effective and professional relationships with patient and other members of the care team
  • Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention
This role is a remote, telehealth position that allows you to work collaboratively with the Ophelia team, while conveniently at your home, with the opportunity to set your own schedule.
Interested in learning more about Ophelia and this role? Apply below!