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Full Time Retail Store Key Holder- Riverhead NY



Customer Service
Riverhead, NY, USA
Posted on Tuesday, July 9, 2024

POSITION/TITLE: Full Time Retail/Store Key Holder
POSITION SUMMARY: As a Key Holder, you are an acting member of the management team. Under the direction of the Store Manager and Assistant Store Manager, the Key Holder is trained on all operational functions. They include: opening and closing the store, administering returns and exchanges, as well as setting sales goals and dividing tasks among sales associates. A Key Holder is expected to be the link between the management team and the sales associates. An ideal Key Holder is hardworking, a quick thinker and friendly with excellent customer service skills. In addition, a Key Holder has a passion for the products and services the brand provides.

  • Support management by driving sales, profitability, and customer satisfaction.
  • Deliver the best possible customer experience by greeting, engaging, and assisting customers.
  • Collaborate with the management team to complete merchandise initiatives while maintaining high standards of visual presentations.
  • Oversee sales floor when appointed as manager on duty.
  • Demonstrate integrity, honesty, and knowledge promoting the company culture, values, and mission.
  • Foster a positive work environment that encourages diversity, mutual respect, and teamwork, free of discrimination and harassment.
  • Assist with training and development of current and new sales associates.
  • Understand and ensure proper security procedures are followed.
  • Ensure store operational tasks are addressed and completed.
  • Manage and drive the daily opening and closing procedures for the store including shipment, registers, and sales floor maintenance.
  • Participate in store meetings to discuss initiatives, objectives, issues, tasks, and responsibilities.
  • Provide loss prevention awareness to protect store assets and ensure a safe and secure work environment.
  • Manage general housekeeping and maintenance duties to ensure the store is maintained in an efficient, clean, and safe manner at all times.

  • One year of experience in a retail store.
  • High School Diploma (or GED) preferred.

• Familiarity with POS (point of sale) systems and the ability to learn new technologies
• Excellent communication skills
• Cheerful working attitude
• Outstanding customer service skills
• Abilities include standing and walking around during the scheduled shift
• Comfortably pack and unpack shipments, arrange, and move store fixtures and packages weighing up to 50lbs
• Ability to reach for merchandise using ladders, step stools and merchandise retrieving poles, etc.
• Ability to work a flexible schedule