About the Role

As a senior member of our Strategic Analytics team, you will play a crucial role in driving data-driven decision-making with our Operations and Care teams. By analyzing customer behavior, operational metrics, and care interactions, you will provide actionable insights that enhance our customer experience in some of our most critical touchpoints. Your analytical prowess will be pivotal in optimizing our margins by identifying cost savings and optimizing our supply chain.

What You’ll Do

• Develop, maintain, and improve dashboards and reports to monitor key performance indicators (KPIs) and operational metrics.
• Collaborate with Operations, Care, and other departments to streamline data sources, ensure data accuracy and consistency, analyze results, and automate manual reporting.
• Identify and share actionable insights to optimize processes, reduce costs, and improve customer experience.
• Provide analytics thought leadership to help the Operations and Care teams achieve their goals.
• Communicate findings and insights to non-technical stakeholders in a clear and understandable manner.

Who You Are

• 5+ years of experience in analytics, with several years experience working with operations teams.
• Proficiency in SQL, statistical analysis, and data visualization tools.
• Excellent quantitative and qualitative skills: you are able to break down highly complex problems involving large amounts of data.
• Project management capabilities and ability to drive multiple work streams of varying complexity.
• Self-starter that thrives in an unstructured and fast-moving environment.
• Team player who loves collaborating with people and is willing to take on additional responsibility where necessary.
• Communication, presentation skills, and ability to effectively synthesize complex findings into action-oriented insights.
• You value diversity of thoughts, perspectives, and expression and believe that a diverse team makes better decisions, drives innovation, and delivers better business results.

How You’ll Stand Out

• Compelling history of helping operations and care teams drive improved results
• Data engineering experience
• Tableau experience
• Skilled with Powerpoint and Google Slides
• Comfortable creating analyses in Excel and Google Sheets
• Experience with subscription startups – namely in food

About Little Spoon:

Little Spoon is the fastest growing baby and kids food brand in the United States. On a mission to make parents’ lives easier and kids healthier, we are bringing the future of kids food to the modern parent through a first-of-its-kind platform of products delivered straight to your door. Little Spoon sets your child up for a lifetime of health, from a baby’s very first bites through to their big kid years, with a portfolio of freshly-made baby food, early finger foods, toddler, big kid meals and snacks. Since launch, the company has delivered more than 50 million meals and is responsible for feeding more than 2.9% of US babies, helping to simplify the lives of hundreds of thousands of parents. Learn more at LittleSpoon.com or find us on Instagram at @LittleSpoon.

Recent accolades include:

Inc. Best Workplaces

Inc. 100 Fastest Growing Companies

Fast Company Brands That Matter

EY Entrepreneur of the Year Finalist

If you have a disability and require accommodation during our interview process, please let us know how we can help make the interview process fair to your needs.