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Senior QA Engineer, Operations (Manual)



Operations, Quality Assurance
Austin, TX, USA
Posted on Saturday, August 12, 2023

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As a Senior Operations QA Engineer, you’ll partner across technical and operational teams to develop, plan, and execute testing to ensure Jackpocket’s operations systems are of the highest possible quality on a continuous basis. You will run complex queries for data validation and collaborate on testing documentation, new feature deployment, bug investigation and reporting, etc. This role will also entail periodic onsite visits to our Austin based facility to perform hands-on testing of hardware and software.


  • Formulate and perform quality assurance testing for Jackpocket applications and APIs in collaboration with Engineering, Product, and Operations teams
  • Perform hands-on testing of operations software features as well as hardware components including printers and scanners at our Austin based facility
  • Write and maintain documentation on testing requirements and standard procedures with the goal of continuous improvement / optimization
  • Manage the release process for operations technology, ensuring that new features and updates are tested and deployed within time constraints
  • Proactively research and keep up to date with industry standards and best practices to continually improve Jackpocket’s QA function


  • 5+ years of hands on QA testing experience in a fast paced agile environment
  • Experience with quality assurance testing of hardware and networking technology
  • Good familiarity with Windows operating system
  • Experience executing and debugging scripts using command line
  • Experience with integration testing
  • Experience with API testing using Postman
  • Complex troubleshooting and root cause analysis experience
  • Demonstrated history of identifying deficiencies and implementing improvements without direction
  • Experience with Cypress a plus

Why Jackpocket?

  • Medical insurance covered up to 100% by Jackpocket
  • Dental & vision insurance
  • 401(k) matching
  • Stock options
  • Commuter benefits and Citi Bike membership
  • Discounted gym membership
  • Catered meals and stocked kitchen
  • Flexible working hours
  • Autonomy and upward mobility

The base compensation range for this role is $100,000 - $120,000

This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact