Overview

GRIN is seeking an ambitious, organized, and proactive Senior IT Support Specialist.

The ideal candidate will bring a rich skill set in multiple IT disciplines and possess the ability to work independently and collaboratively within our team. This role will drive a culture of continual process improvement and ensure that GRIN's end-users receive exceptional service and technical assistance. You will be instrumental on the front line in developing and executing IT strategies to support our "Remote First" work environment.

Responsibilities:

• Respond promptly and empathetically to user inquiries and requests for assistance.
• Manage IT inventory and asset tracking.
• Provision and maintain local and SaaS-based user accounts including but not limited to Google Workspace, Slack, and Zoom.
• SaaS Application Management.
• Troubleshoot network and various technical issues including providing end-user support.
• Help develop and enforce basic IT SOPs and Security Policies and ensure compliance with SOC2.
• Manage pre-hire, onboarding and offboarding and provide a best-in-class experience.
• Support and ensure compliance to policies and key controls such as SOC2.
• Document processes and resolutions for issues in a knowledge base.
• Conduct initial training sessions with new employees to explain our IT systems and software applications.
• Other duties as assigned.
  
  

Qualifications

Required:

• Minimum 3 years of professional IT support experience is required
• You are able to effectively communicate and empathize with employees, while guiding them to positive solutions.
• A strong understanding of remote computer management and monitoring (primarily MacOS, some Windows/PC).
• Experience with Google Workspace and extensive SaaS tech stacks.
• Comfortable working with minimal guidance.

Nice-to-have:

• Startup experience
• Familiarity with SOC2 and SOC2 audits
• Workato or workflow experience
• ITIL Certification
• Okta Certification
• MDM Experience (Kandji preferred)